Refund policy

We want you to feel confident in your nulo purchase. Our returns policy is clear, fair, and aligned with South African consumer protection laws.

1. Change of Mind

If you change your mind, you may return your item within 7 days of delivery. How to start: Email hello@nulo.co.za with your order number in the subject line. Condition: Items must be unused, in their original condition, and returned in their original packaging (also in original condition). Return costs: Return courier costs are the responsibility of the customer.  Return address: Change-of-mind returns should be sent to: 19a 8th Ave, Parktown North Randburg Johannesburg 2193.

2. Damaged or Defective Items

We take care in the quality of every piece. If your item arrives damaged, or develops a material defect within 6 months of purchase, you are entitled to a replacement or full refund (including original delivery costs, where applicable). Please email hello@nulo.co.za with: your order number, a short description of the issue, and clear photos of the defect or damage.

3. Packaging for Returns

To protect heavier items during return transit, please place the branded product box inside a sturdy outer courier box and tape it securely. Returns damaged due to insufficient outer packaging may not qualify for a refund.

4. Refunds

Once your return has been received and inspected, approved refunds will be processed to your original payment method. Please allow 3–12 business days for funds to reflect. If you have any questions, you can reach us at hello@nulo.co.za.